LawBriefly Support & Grievances
Comprehensive help center and designated statutory grievance redressal mechanism for LawBriefly users in India.
We provide dedicated assistance across multiple functional areas. Please choose the appropriate channel to ensure prompt routing to the specialized team:
Common account queries and immediate steps:
- Password Reset:Use the "Forgot Password" option on the app sign-in screen to receive a secure Supabase password reset link via email.
- Google Sign-In Issues: Verify that your device has active Google Play Services and that you have granted basic profile permissions.
- Syncing Across Devices: Ensure you are logged into the same account on both devices. Study notes and bookmarks sync automatically when network connectivity is established.
To exercise your statutory rights under Chapter III of the Digital Personal Data Protection Act, 2023:
- Account Deletion: Use our web portal at https://lawbriefly.com/delete-account without needing to reinstall the mobile application.
- Data Summary / Access Requests: Email our privacy desk at privacy@lawbriefly.com specifying your registered email address.
When reporting technical defects, please include:
- Your device model and Android OS version (e.g., Samsung Galaxy S23, Android 14).
- LawBriefly version (displayed in Profile > Settings, e.g., v1.0.0).
- A brief description of the steps leading to the unexpected behavior or error.
LawBriefly respects the intellectual property rights of all copyright holders. If you believe that any educational commentary, question formulation, or content appearing on the Platform infringes your copyright, please review our Copyright and Sources Page and transmit a formal notice to support@lawbriefly.com with identification of the copyrighted work.
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, LawBriefly has appointed a designated Grievance Officer:
Our commitment to operational and statutory resolution timelines:
| Type of Request | Acknowledgment Window | Final Resolution Target |
|---|---|---|
| General Technical Support | Within 24 hours | 3 to 5 business days |
| Statutory Grievance (IT Rules 2021) | Within 24–48 hours | Within 15 to 30 calendar days |
| Account Erasure / DPDP Request | Instant tracking ticket | Within 30 calendar days |
Questions or Grievance Redressal?
For data protection inquiries, account deletion assistance, or formal grievances under the DPDP Act, 2023 and IT Rules, 2021, our designated team is available.